Attitudes and motivations of older Australians

Attitudes and motivations of older Australians wanting to engage with technology

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Attitudes and motivations of older Australians wanting to with technology

The majority of older Australians would like to use the internet more. They prefer to learn face to face with family, friends and colleagues.

Older Australians’ attitudes

  • 6/10 limit learning new skills to only necessary tasks
  • 4/10 forget how to do things on devices because of irregular use
  • 3/10 don’t like experimenting with new tasks because they end up having to ask for help

*includes skills related to using the internet and/or specific devices.

Older Australians’ motivations

7/10 with low to no digital literacy skills want face to face help

Top three preferred training methods:

  • 26% - family, friends and colleagues
  • 24% - one on one classes in person
  • 23% - group classes or face to face

The desire to increase internet use decreases with age:

  • 76% - 50 to 69 years old
  • 67% - 70+ years old

Older Australians prefer to learn from someone they know however many reported that often loved ones do not understand how hard it is for them to learn new skills and that they can be impatient with them, leading to further anxiety and frustration.

1 in 2 think they will participate in the Be Connected initiative

Thirty-three percent of young people have seen videos or images promoting terrorism online.

  • 53% are likely to use the portal because:
    • 46% to learn something new
    • 22% to keep up with tech skills
    • 13% a good source of help
    • 10% ease of accessing training online
  • 43% are unlikely to use the portal because:
    • 28% current skills are sufficient
    • 25% distrust the internet
    • 22% prefer traditional methods
    • 20% no need
Source: Research commissioned by the Office of the eSafety Commissioner, May to June 2017. Respondents included 3,602 adults aged 50 years and over in Australia.

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