Respond
When an incident happens, it is important that there are processes in place so that it is managed appropriately.
It's also important that students, parents/carers and staff receive clear communication and support.
The Respond resources help schools to effectively assess and respond to online incidents.
They offer guidance for understanding reporting requirements, preserving digital evidence, minimising further harm and supporting wellbeing.
The resources can be used on their own or collectively. Once you’ve downloaded the Respond resources, we encourage you to download the resources from Prepare, Engage and Educate.
Download all resources
Respond 1 – Online incident assessment tool
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Respond 2 – Quick reference guides for responding to online safety incidents
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Respond 3 – Guide to responding to serious online safety incidents
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Respond 3A – Guide to responding to image-based abuse involving AI deepfakes
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Respond 4 – Guide to responding to image-based abuse, including sexual extortion
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Respond 5 – Guide to responding to online abuse that targets staff
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Respond 6 – Tips for supporting students involved in an online incident
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Respond 7 – Tips for parents and carers after an online safety incident
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Respond 8 – Guide to engaging with the media
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Respond 9 – Post-incident checklist
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Last updated: 18/09/2025