You can expect to hear from us within two business days, but in many cases we will contact you sooner – especially if we need further information.
One of eSafety’s investigators will assess your complaint to check if it fits the legal definition of adult cyber abuse and meets the threshold for further action. When we have completed our assessment of your complaint, we will notify you of our approach using the contact details you supplied. We will also notify you if we decide not to investigate your report.
If we can investigate
When helping to have adult cyber abuse content removed, eSafety may make informal requests or take formal actions.
eSafety will often approach the online or electronic service or platform informally to ask them to remove the adult cyber abuse content. We have found this generally results in faster removal of harmful content, especially when it breaches their own terms of service.
We may also report the accounts of the person who targeted you to the online service or platform to take appropriate action – this could result in deletion of the person’s accounts.
We generally adopt a graduated approach to formal actions, starting with the least severe.
- Service provider notification – this puts the service or platform on notice, letting them know that eSafety is aware adult cyber abuse content is available on their service.
- Removal notice – this can be sent to the person responsible for the adult cyber abuse and/or the service or platform. It requires the recipient to take all reasonable steps to remove the adult cyber abuse content within 24 hours (or a longer timeframe specified by eSafety).
- Enforcement action – we can issue a formal warning to the person responsible for the adult cyber abuse, fine them or seek a civil penalty order against them if they do not comply with a removal notice. If the service or platform does not comply with a removal notice, we can take legal action such as requesting an enforceable undertaking or court injunction.
Find out more about the full range of actions eSafety can take by reading about the Adult Cyber Abuse Scheme.
If we can’t investigate
We will notify you if we decide we can’t investigate your report, and we will try to help you in other ways such as:
- providing tips and information for avoiding or minimising the impact of abusive content
- directing you to resources and other organisations or agencies that may be able to provide further support.
Find out more about other options if eSafety can't investigate.
Can I have eSafety’s decision reviewed?
You can request a review if eSafety decided not to issue a removal notice for content that meets the definition of adult cyber abuse. This review will be handled in the first instance internally, by another staff member of eSafety. If you are still dissatisfied, you can seek review by the Administrative Appeals Tribunal
Find out more about review rights, including who can seek a review.