Webinar support

If you have clicked on the ‘join webinar’ link in your booking confirmation email and cannot connect, here are a few things to try:

• Connect via a browser: Select ‘join in this browser’ to connect to the webinar using a supported browser like Google Chrome or Microsoft Edge. If neither works, try a different browser, and check you're using the latest version. If you have the GoTo Webinar app on your device and you can’t connect, delete the app and try joining again by selecting ‘join in this browser’.
• Check your network restrictions: Some organisations block access to certain platforms, including GoTo Webinar. If you're on a work device or network, ask your IT administrator about access.
• Review your firewall settings: Personal or network firewalls may also block GoTo Webinar. Make sure the platform is allowed through your firewall settings.
• Try a different device or network: If you're still having trouble, try joining using a personal device or switch to a different network (e.g., mobile data) to bypass restrictions.
   

Our content is tailored to each audience and regularly updated. To ensure quality control and protect the IP of our sessions, we do not allow for webinars to be recorded or for presentation slides to be shared. 

If you have missed a webinar, you can register for the next available session, or view topic resources on the eSafety website.

If you're having trouble registering for a webinar, especially when using a work device, here are a few things to try:

• Check your network restrictions: Some organisations block access to certain platforms, including GoTo Webinar. If you're on a work device or network, this may prevent the registration page from loading. Ask your IT administrator about access.
• Review your firewall settings: Personal or network firewalls may also block GoTo Webinar. Make sure the platform is allowed through your firewall settings.
• Try a different device or network: If you're still having trouble, try registering using a personal device or switch to a different network (e.g., mobile data) to bypass restrictions.
• Use a different browser: Use a supported browser such as Google Chrome, Microsoft Edge, Firefox or Safari to register. If one browser doesn't work, try another, and check you're using the latest version.

If you're unable to hear audio during a GoTo Webinar session, try the following steps:

• Check your device’s audio settings: Make sure your speakers or headphones are connected, turned on, and the volume is up, and not muted.
• Verify webinar audio settings: Click on the cog wheel icon to view settings in GoTo Webinar. Select ‘audio’ and then choose the mic or speakers you want to use to hear the presentation, and check you haven't muted the presenter.
• Test your audio: Try playing a video or song from another website to confirm your audio is working.
• Review your firewall or network restrictions: If you're using a work device or network, audio streaming may be blocked. Try switching to a personal device or network.
• Reconnect: Log out and log back into the webinar, or reset your network connection.

Try the following: 

• Check your browser window hasn't been minimised or covered by another window: Press Alt + Tab on a PC, or Command + Tab on a Mac, to bring your GoTo Webinar window to the front.
• Use a different browser: Use a supported browser such as Google Chrome, Microsoft Edge, Firefox or Safari. If one browser doesn’t work, try another, and check you're using the latest version.
• Review your firewall or network restrictions: If you're using a work device or network, audio streaming may be blocked. Try switching to a personal device or network.
• Reconnect: Log out and log back into the webinar, or reset your network connection.