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How to get help with technology

If you are new to digital technology, or need tips on something specific, we can point you in the right direction.

This page provides some links to help you understand the basics. It is for anyone who needs a simple introduction to computers, smartphones, tablets and the internet.

The basics

The Be Connected website has lots of useful information and simple activities to improve your skills. Be Connected is an Australian government initiative developed by eSafety and the Department of Social Services to increase the confidence, skills and online safety of Australians. 

The topics below are just a few of the short introductions to digital technology on the Be Connected website.

Connecting to others

Learn how to set up the correct equipment to make video calls using applications such as Skype, WhatsApp and FaceTime

Safety first

An introduction to the online safety basics, like how to set up a strong password, how to pay for things safely online and understanding your web browser.

Managing passwords

Learn how to be safer and more secure on the internet, by looking after the many passwords you need to use day-to-day. You’ll find out about software called a Password Manager, how to use it safely, and what other things a Password Manager can do besides look after your usernames and password.

Identifying and avoiding scams

An in-depth look at different types of scams including phishing scams, remote access scams and investment scams. 

iPhone: Getting started

Step-by-step instructions on how to set up and customise your new or pre-owned iPhone.

Android phone: Getting started

Step-by-step instructions on how to set up and customise your new or pre-owned Android phone.

Practice area for beginners

A safe space to practice essential smartphone skills like swiping, zooming in, and scrolling.

While computer users can try their hand at doing a Google search, double click, and enter text into a field.  

Face-to-face help

Be Connected also offers opportunities for free face-to-face training and internet access through more than 2,000 community organisations across Australia. Find local help

Online safety training for professionals

eSafety offers a range of online safety training programs free of charge for professionals including teachers, librarians, law enforcement, mental health and social workers and corporate groups.


On other pages you will also find targeted information for:

  • Parents and carers — using parental controls and other tools to help protect your children’s safety online
  • Women — how to make sure you are using your computer, phone or tablet safely 
  • Seniors — advice and support for older Australians

Last updated: 01/11/2023