Responses to transparency notices: Online hate

This transparency report and key findings report summarise the response to the notice given to X Corp. in relation to online hate on Twitter (subsequently rebranded as X) given on 21 June 2023. 

Download the key findings

Download the report

Finding of non-compliance and action taken: X Corp.

X Corp. was required to respond by the deadline set by the Notice, including any extensions granted. eSafety also informed X Corp. that it could request an extension of time to enable it to comply with the Notice. Two extensions were granted to respond at X Corp.’s request. 
 
eSafety found that X Corp. did not comply with the Notice by providing responses that were incorrect, significantly incomplete or irrelevant. 
 
Subsequent information was provided by X Corp. after the Notice deadline that sought to rectify earlier omissions of information provided. eSafety took this into account in deciding upon the appropriate enforcement action.  

eSafety has given a service provider notification to X Corp., to confirm its non-compliance by the Notice deadline and to deter it from future non-compliance.

Under section 49(2) of the Act, eSafety can give periodic notices requiring service providers to report at regular intervals on their compliance with the Expectations.

Under section 56(2) of the Online Safety Act 2021 (the Act), eSafety can give non-periodic notices requiring service providers to report on their compliance with the Expectations.

Under section 20 of the Online Safety (Basic Online Safety Expectations) Determination, eSafety can request certain information from a service provider by written notice and a provider is expected to comply with the request within 30 days after the notice of request is given.

Published reports by eSafety

Read more responses to transparency notices on:

• Child sexual exploitation and abuse material and activity
• Terrorist and violent extremist material and activity
• Children’s social media access