- Online hate can be ‘intersectional’ – meaning you’re bullied for a range of different characteristics, at the same time.
- If someone is attacking you online for characteristics you can’t change, it is not your responsibility to educate them at the expense of your own wellbeing or safety.
- If you are targeted by online hate, you can report it to the platform where it happened, and then to eSafety if the online platform hasn’t actioned your report in 48 hours.
What is online hate?
Online hate includes any hateful posts about a person or a group of people for things they can’t change – like their race, religion, ethnicity, gender, sexual orientation or disability. When online hate is targeted towards a specific person, it's considered to be cyberbullying.
Some communities are more at risk of experiencing online hate, such as First Nations Peoples, the LGBTIQ+ community and people with intellectual disabilities.
Sadly, over 50% of young people have seen or heard hateful comments about a cultural or religious group online. First Nations Peoples and the LGBTIQ+ community experience online hate speech at more than double the national average. You can read more about this in our research about Young people’s experience with online hate, bullying and violence.
If you have experienced cyberbullying based on your personal characteristics, you are not alone. You can always call out harmful content, report the negative comments to the online platform, game, app or website, block people targeting you or make a report to eSafety if it causes you serious harm.
Remember: it is not your responsibility to educate someone at the expense of your mental health and wellbeing. This is especially true if you are the target of online hate.
Online hate can also be ‘intersectional’ – meaning a person may be attacked for more than one unchangeable personal characteristic.
Intersectional online hate can be someone:
- Making videos mocking someone who is a trans woman for performing womanhood ‘incorrectly’.
- Writing abusive comments about a queer person of an ethnic background, which makes cruel and inappropriate comments about both their race and sexuality.
- Writing abusive comments online about women with intellectual disabilities.
This kind of behaviour is completely unacceptable, and we all have a role to play in shifting the culture that says it’s OK.
Targets of online hate may also deal with hate in their day-to-day life, and facing it online can be another level of exhaustion. This is why, when we see online hate happening, and we’re able to, we should all be upstanders.
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Something has happened
Ask them to stop. If you feel uncomfortable with the way someone is speaking to you, and you feel safe to do so, ask them to change their behaviour. It might not always work, but sometimes just letting them know they're upsetting you will make them reassess their actions. Other people may not realise that what they are saying is hateful or discriminatory, and a gentle comment can help to change the language they are using. But if they come back to you with more hate, it is best to not respond.
Screenshot, report and block on the online platform. The eSafety Guide has information about how to do this on different online platforms, such as games, apps and websites. Screenshots help if you need to take further action at any stage, so think of it as ‘insurance’. Confidentially reporting them to the platform can help keep the platform safe for others, and you can do this before blocking them.
If the content is still up after 48 hours, make a report to eSafety. If you are under 18, you can make a cyberbullying report, and if you are over 18, you can make an adult cyber abuse complaint. Our team of expert investigators is there to help and assist you. Learn more on what to expect when reporting.
Get help and support. If the content is really concerning you and you’re feeling a little out of your depth, talk to a trusted adult. You may feel like you should be able to handle it yourself, but talking to someone makes it easier to decide what to do and deal with the impact. You can also seek help from confidential counselling and support services.
Call it out. If you feel confident and safe to do so, say something to the person who has shared the content. Sometimes people don’t realise what they are saying is hateful or discriminatory, and a gentle comment can help to change the language they are using.
Stand up to it. When hate is met with more hate or fear, it can get worse. So if you feel like you’re safe to do so, step up and change the narrative.
Take care of the person who’s being targeted. Having someone’s back online can make a huge difference for the person and those around them. You could try sending them a message to see if they’re alright, or if there’s anything you can do. Or you can check if they’re comfortable with you speaking-up on their behalf. Learn more about being an upstander.
Report, and block on the platform. The eSafety Guide has information about how to do this on different online platforms. Confidentially reporting them to the platform can help keep the platform safe for others, and you can do this before blocking them.
Never feed the trolls. Resist the urge to respond. As tempting as it is, by replying, you are giving the troll what they want. Not responding is the best response.
Get support from confidential counselling and support services
5 to 25 year olds. All issues. Confidential phone counselling available all day, every day. Online chat available 24/7, 365 days a year.
12 to 25 year olds. All issues. Phone counselling available 12pm to 8pm AEST, every day. Online chat available 9am to 1am AEST, every day.