Online Safety Codes and Standards compliance

Service providers can use the Online Safety Codes and Standards compliance portal to communicate with eSafety and provide information about their service. The information and reports include:

• changes to the functionality of a service or a new feature
• app removals notifications
• compliance reports
• unresolved user complaints about non-compliance
• assessment of features and settings prior to material changes
• development program report
• report on technical feasibility or reasonable practicability
• risk profile and risk assessment information.

Service providers can also submit general enquiries through the portal.

For a link to the portal, service providers should contact eSafety at codes@eSafety.gov.au.

All other information or notifications required to be provided to eSafety under online safety codes and standards should be sent to codes@eSafety.gov.au. 

Code compliance reports may be required annually or on request, as set out in eSafety’s Online Safety Codes and Standards Regulatory Guidance.

Under the Unlawful Material Codes, providers of social media services and equipment services are required to submit annual compliance reports. Reports are due by 15 February of every year. eSafety will consider service providers that submit their code compliance reports by this date to be compliant with their reporting requirement. 

Equipment service and social media service providers are encouraged to use eSafety’s suggested code compliance report templates available on this page. While these templates are optional, the information and guidance will help to ensure all required information is included.

Download the industry compliance report template: Equipment service providers (Unlawful Material)
 

Download the industry compliance report template: Social media service providers (Unlawful Material)
 

Under the Age-Restricted Material Codes, certain providers of social media services are required to submit annual compliance reports. The first is due by 8 May 2027. eSafety will publish a suggested code compliance report template closer to this time.

The Online Safety Codes and Standards can be found on the Register of Online Safety Codes and Standards page.

Users can submit complaints about non-compliance with an industry code through the codes complaint form.

Find more information about eSafety’s regulatory schemes and best practice for industry:

• Regulatory schemes
• Basic Online Safety Expectations
• Safety by Design.