Tips on how to stay safe online during the COVID-19 pandemic

What we do

The establishment of Australia's eSafety Commissioner was a world first. 

eSafety is still the only government agency solely committed to keeping citizens safer online. 

eSafety strives to deliver comprehensive, compassionate and citizen-focused services. To achieve our Mission and Vision, eSafety focuses on six areas, each underpinned by a strategic goal and implemented by a range of well-tested tactics and activities. 

Our purpose 

Our purpose is to help safeguard Australians at risk from online harms and to promote safer, more positive online experiences. 

We work with others

eSafety leads and coordinates the online safety efforts of government, industry and the not-for-profit community in Australia.

We engage stakeholders with diverse experience and knowledge to inform our activities, work with social media services to remove abusive content and develop proactive strategies and solutions to keep Australians safer online. 

Read about our consultation and cooperation.

We respond to complaints about serious cyberbullying of Australian children

We administer a complaints scheme for Australians under 18 who have experienced cyberbullying or seriously threatening, intimidating, harassing or humiliating online behaviour. 

We provide resources to help the young person or their carer report the problem to social media sites, and have the power to require the abusive material to be removed. Find out more.

If you are an adult who is the target of serious online bullying, harassment or threats, read our advice on how to take control in cases of cyber abuse

We respond to complaints about image-based abuse involving Australians

If an intimate image or video of someone has been shared, or threatened to be shared, without consent, they can report this to us no matter how old they are.

We can help to get the intimate images or video removed from online platforms and, in some cases, take action against the person who shared it. Find out more.

We respond to complaints about illegal and harmful content, including child sexual abuse material

We administer a formal investigation and reporting scheme for prohibited and potentially prohibited online content, as well as abhorrent violent material.

eSafety’s Cyber Report team prioritises investigations into online child sexual abuse material and works with law enforcement and the global network INHOPE to remove this content wherever it is hosted. Find out more

We provide online safety information and guidance through our website

Our website brings together a wealth of useful information to help Australians have safe, enjoyable experiences online, specially designed for:

  • kids: fun activities and simple advice 
  • young people: help and advice for teenagers and young adults
  • parents and carers: tips to help their children safely navigate the online world
  • women: tools to help women protect themselves from risks around technology-facilitated abuse and be more confident online
  • seniors: activities to increase digital skills, confidence and safety

Our website also provides guidance on specific online safety issues including:

We provide educational resources and training on online safety

We develop special initiatives and programs in response to identified needs

We aim to identify risk factors that contribute to making people more susceptible, or more vulnerable, to online harm so we can focus programs and resources on those most in need. Our objective is to help diverse individuals to build their digital resilience — their capacity to protect themselves and manage any problems they encounter online. 

We offer tailored support and resources such as the Be Connected program for Australians with low digital literacy; resources for Aboriginal and Torres Strait Islander peoples and resources in languages other than English.

We base what we do on research and analysis

All our resources, services and programs are evidence-based and underpinned by research into internet use, online safety and related issues. 

eSafety’s research program is underpinned by four key themes:

  • tracking trends
  • supporting the development of eSafety resources and programs
  • inter-agency and international cooperation
  • program and resource evaluation

Download our summary guide to learn more about eSafety's role and functions: