Get help with technology

This page provides some links to help you understand the basics. It is for anyone who needs a simple introduction to computers, smartphones, tablets and the internet.

The Be Connected website has lots of useful information and simple activities to improve your skills. Be Connected is an Australian government initiative developed by eSafety and the Department of Social Services to increase the confidence, skills and online safety of Australians. 

The topics below are just a few of the short introductions to digital technology on the Be Connected website.

Connecting to others

Learn how to set up the correct equipment to make video calls using applications such as Skype, WhatsApp and FaceTime. 

Safety first

An introduction to the online safety basics, like how to set up a strong and safe password, how to pay for things safely online and understanding your web browser.

Identifying and avoiding scams

An in-depth look at different types of scams including phishing scams, remote access scams and investment scams. 

iPhone: Getting started

Step-by-step instructions on how to set up and customise your new or pre-owned iPhone.

Android phone: Getting started

Step-by-step instructions on how to set up and customise your new or pre-owned Android phone.

Practice area for beginners

A safe space to practice essential smartphone skills like swiping, zooming in, and scrolling.

While computer users can try their hand at doing a Google search, double click, and enter text into a field.