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Mental health workers and wellbeing staff

Mental health workers and wellbeing staff have an important role to support people to have safer and more positive online experiences.

eSafety has a wide variety of resources and advice to help kids, young people and families, plus support workers and staff. Find tailored information about online safety on this page to help you provide best practice advice when supporting others.

On this page:

Professional development opportunities

eSafety provides free professional learning for staff supporting the mental health and wellbeing of children and young people. 

Responding and reporting: Critical incidents in online environments

This webinar is designed to support mental health workers and wellbeing staff to respond to and report online incidents across a range of practice settings. 

A tailored version of this webinar is available on our page for those working in schools.  

This webinar will help you to:

  • identify key risks and emerging trends in digital environments 
  • understand the online safety needs of children and young people
  • manage online issues and incidents more effectively by using key strategies, resources, and practice tools (for topics including cyberbullying, image-based abuse, sexual extortion, suicide and self-harm content)
  • identify eSafety reporting options 
  • prevent the escalation and ongoing harm from online issues and incidents.

Contact outreach@esafety.gov.au for more information or to organise a training session. A minimum number of 30 participants is required. We can offer a 60-minute or 90-minute format for this session. 

Tailored professional learning for specific topics 

We can also provide tailored professional learning content to suit the needs of your organisation, group, or association. Requests for bespoke training require a minimum of 30 participants. 

This professional learning content can include a range of online safety topics or can be specialised to the needs of specific people or environments. 

Online gaming

We recently developed training for mental health and wellbeing support workers in relation to online gaming. This professional learning includes: 

  • an overview of current trends in gaming
  • strategies for maximising benefits and minimising risks
  • strategies to support children, young people, and families
  • tips for managing time online and indicators of problematic play 
  • information about the connection between gaming and gambling
  • where to get more support and information.

Contact outreach@esafety.gov.au for more information or to see the full list of topics available for tailored professional learning.

Professional learning for higher education students

eSafety offers free webinars for students in higher education studying mental health, wellbeing, welfare or social work. 

We can work with universities and institutions to coordinate the most appropriate professional learning according to the course, program or institution’s needs.  

Contact outreach@esafety.gov.au for more information about how we can support you.

Other professional learning available 

Supporting children and young people – technology-facilitated abuse in domestic and family violence situations

This 60-minute webinar aims to: 

  • raise awareness of technology facilitated abuse and how young people engage with the online world
  • provide a look at what the research tells us about young people and technology facilitated abuse and how to support children who experience it.

Get more information

Resources for mental health workers and wellbeing staff

  • Key topics – Find the latest advice on how to manage online safety issues, including information about how to report online abuse or illegal content.
  • The eSafety Guide – Learn about popular apps, games and platforms. The Guide also includes information about different technology features and the risks, as well as how to adjust safety settings or parental controls to your needs. 
  • Research – Read eSafety’s research about a range of topics related to online safety for all Australians. 
  • Tech trends – Explore our position papers on many online safety issues and technological developments including recommender algorithms, sexual extortion and online harmful sexual behaviours. 

Resources for kids and young people

  • Kids resources – Help kids learn how to stay safe online with these resources written for children. 
  • Young people resources – Show young people information about online issues and challenges that matter most to them, including bullying online, respectful relationships and how to navigate difficult situations.

Resources for parents and carers

  • Parents resources –Use this advice for parents and carers on how to manage different online safety issues with their children and families.
  • Webinars for parents and carers – Open for parents and carers interested in learning about the latest issues and strategies for managing online safety with their family. 
  • Online safety book – Download this guide, which has all the key online safety advice in one resource. 
  • Early years online safety booklet – Download this version of the guide for parents and carers with children under 5. 
  • Online safety for every family – Explore online safety advice translated into more than 10 languages for culturally and linguistically diverse communities. 

Resources for mental health workers and wellbeing staff in schools

  • eSafety Toolkit for Schools – Designed to support schools to create safer online environments. The Toolkit consists of a range of resources organised into four sections: Prepare, Engage, Educate and Respond.
  • eSafety Champions – Aims to prioritise online safety by bringing together teachers, wellbeing professionals, or staff representatives in schools. Every Champion in the network is given the skills, tools and knowledge to keep their school safe online. 

Last updated: 13/06/2023