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Manage abuse sent via text or email

If you have experienced image-based abuse via text message, MMS, direct messaging or email the following options may be useful.

Stay safe

If you are feeling unsafe now, call the police on Triple Zero (000).

If you are experiencing image-based abuse as part of an domestic and family violence, contact 1800RESPECT for help with safety planning. Learn more and connect with support.

What to do

If someone is sending you intimate images or other unwanted communication.

Text and MMS

If someone is sending you their intimate images or other unwanted communication via text or MMS, you can block the sender’s number. Remember to take a screen shot as evidence first. You can use the built-in call rejection and message blocking features in your phone.

Follow the links below to find information for your device.

You can also download apps to restrict incoming calls and messages.

Direct messaging

If you are receiving image-based abuse through a direct messaging service, such as Facebook Messenger, Instagram’s direct messaging service, or Twitter’s direct messaging service, you can follow these steps:

  • Screenshot evidence — find out more about how to collect evidence.
  • Report to the direct messaging service on which you are receiving abusive content.
  • Block the abusive account — the eSafety Guide includes links on how to block accounts in direct messaging services.

Email

If you are receiving image-based abuse via email, you can block the email address in your settings.

Follow the below links to find information for your service.

Text, MMS and email

The Handling of Life Threatening and Unwelcome Communications Code may also be helpful if you are unable to block the phone number or email address and the communication is frequent and repeated over a period of time.

Most mobile phone service and email account providers also offer advice and information on how to deal with communication that is unwanted, unwelcome, obscene, abusive or malicious. If you have been unable to stop the communication on your own, contact your service provider.

Follow the links below to find contact information for the main telecommunications providers.

Is someone threatening to share your intimate images?

If someone is threatening to share an intimate image of you, take screenshots of the threatening texts/save the threatening emails and make an image-based abuse report to eSafety.

Most states and territories also have criminal laws which specifically address image-based abuse. 

What is the law in my State or Territory?

Civil penalties scheme

The civil penalties scheme allows victims of image-based abuse to make a report to the eSafety Commissioner. eSafety can help with removal of image-based material that has been posted online and in some cases may also be able to take action against the person responsible for the image-based abuse.

Find out more

Preserving evidence

Make sure you keep records of any communication you have with the person who is sharing or threatening to share your image. This may help if you need evidence later on to report image-based abuse to eSafety and/or the police or get assistance from a lawyer. Find out how to Collect evidence.

Counselling and support services

Headspace

12 to 25 year olds. All issues. Phone counselling available all day, every day. Online chat available 9am to 1am EST daily.

Lifeline

All ages. All issues. Phone counselling available all day, every day. Online chat available 7pm to 4am AEST daily.

Support services