Tips on how to stay safe online during the COVID-19 pandemic

COVID-19 Alert

Due to the coronavirus disease (COVID-19) it may take longer than usual to address all reports or enquiries made with our investigation teams.

Please continue to submit reports and we will review them as soon as possible.

If you are worried about your safety or are at risk of harm right now contact police immediately by calling Triple Zero (000).

If you need someone to talk to and are under 25, contact Kids Helpline (1800 55 1800).
For all other ages, contact Lifeline on 13 11 14.

Someone is being mean to me online

Boy upset & crying because he is being bullied online.


What does cyberbullying look like?

  • hurtful messages, comments or images
  • messages, posts or comments that say someone will do something mean
  • leaving you out or ignoring you online 
  • spreading lies about you online
  • creating fake online profiles in someone’s name to trick you
  • sharing something online that can hurt you or make you feel bad, like a picture you don’t want anyone to see
  • threatening to share something online that will hurt you or make you feel bad
  • making you feel very sad, very scared or very upset



  • no one deserves to be hurt online
  • be kind to yourself — it’s not your fault
  • cyberbullying can make you feel very alone and scared, but there is help available

What to do

  1. Get help from a trusted adult or call Kids Helpline

  2. Get help from the police if you are in immediate serious danger.

  3. Try not to say anything back — it could make things worse. 

  4. Keep evidence — an adult can help you take screenshots or keep a journal in case you need evidence to report it. See our videos on how to take screenshots.

  5. Block or report them — most games and apps have a way to block or report someone. See the eSafety Guide for links.

  6. Report to eSafety — you can report cyberbullying to us. We can help to remove bullying content and get you help and support.