Tips on how to stay safe online during the COVID-19 pandemic

Someone is contacting me and I don’t want them to

Boy on laptop getting messages that are not nice, and seem weird.


What is 'unwanted contact'?

Unwanted contact is any online message or contact from a stranger, or someone you know, that makes you feel uncomfortable or unsafe.

Be a ‘bad message’ detective.

Learn to spot the messages that aren’t right for you.


Here are some examples of unwanted contact:

  • Someone sends you messages from a private number on your phone and you don’t know who they are.
  • A stranger comments on a video or photo you shared online and it makes you feel  uncomfortable. 
  • You are chatting to other gamers online and someone sends you  pictures you don’t like or asks lots of personal questions, like where you live and your contact details.
  • Someone you know sends you messages you don’t like or keeps contacting you.

What to do

  1. Tell your mum, dad or an adult you trust — don’t keep it to yourself.

  2. Do not reply, block them instead — ask an adult to show you how to block the sender of the message.

    Find out how in the eSafety Guide.

  3. Delete requests from strangers — if you get a friend or follow request from a stranger, show a trusted adult and delete the request.

  4. Make all your accounts private —  so that any posts or images you share can only be seen by your friends.

    Find out more in the eSafety Guide.

  5. Report to game or app — report unwanted messages to the game or app they were posted on.

    Find links to report in the eSafety Guide.

  6. Report cyberbullying to us — We can put you in touch with help and support and may be able to get content removed. 

    You can report cyberbullying to us.