Tips on how to stay safe online during the COVID-19 pandemic

Counselling and support services

If you are experiencing any form of online abuse you do not need to face what you are feeling alone. You can also find support groups and get legal advice. Find a service that is right for you.

Crisis Support

If you, or someone you care about, is at risk of harm right now call Triple Zero (000).

Suicide/self-harm

If you are having thoughts about suicide or self-harm please call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467

Kids Helpline

5 to 25 year olds. All issues. Confidential phone counselling available all day, every day. Online chat available 8am to 12am EST daily.

Lifeline

All ages. All issues. Phone counselling available all day, every day. Online chat available 7pm to 4am AEST daily.

Parent Helpline SA

Counselling, information and referral service for parents and carers in South Australia.

Parent Line TAS

Counselling, information and referral service for parents and carers in Tasmania.

Parenting WA

Counselling, information and referral service for parents and carers in Western Australia.

Parentline NT/QLD

Counselling, information and referral service for parents and carers in the Northern Territory and Queensland.

Parentline VIC

Counselling, information and referral service for parents and carers in Victoria.

Headspace

12 to 25 year olds. All issues. Phone counselling available all day, every day. Online chat available 9am to 1am EST daily.

Australian Institute of Family Studies

All ages. All issues. A comprehensive list of culturally and linguistically diverse support services and resources is available on the Australian Institute of Family Studies’ website.

Beyond Blue

All ages. All issues. Phone counselling available all day, every day. Online chat available 3pm to 12am AEST daily.

Butterfly Foundation

The Butterfly Foundation provides help for people experiencing eating disorders or body image issues, and those that care for them. It also provides support to professionals managing these issues with clients.

Carer Gateway

Support and advice for carers or people who support and help others. Phone suppport and advice available weekdays from 8am to 6pm.

Community health centres

Local community health centres offer face-to-face counselling. To find one in your local area, search for ‘Community Health Centre’ online.

Family Relationship Advice Line

Referral service that provides a range of services to assist families manage relationship issues, including counselling, family dispute resolution, legal advice, financial advice, family mediation and dispute resolution and information in other languages.

Family violence law help

Online resources for people wanting to understand  understand domestic and family violence, the law and where to get help.

General practitioners (GP)

You can ask your GP for a referral to a counsellor/psychologist if you need. You don’t have to tell the GP what happened — simply explain that you need support as you are feeling very sad/angry/worried. If you meet the criteria for a mental health treatment plan, some of your out-of-pocket expenses for a counsellor/psychologist may be covered by Medicare.

Head to Health

Information, resources and services to support you no matter where you are on your mental health journey.

Legal Aid

All ages. Directory for Legal Aid in each state and territory. Legal aid commissions provide legal assistance services in criminal, family and civil law matters.

Parentline ACT

Counselling, information and referral service for parents and carers in the Australian Captial Territory.

Police

If you, or someone you care about, is at risk of harm right now call Triple Zero (000).

Raising Children Network

Advice for parents and carers, including articles, videos and apps backed by experts.

Reachout

14 to 25 year olds – All issues. Online resources and 24 hour online peer support.

Parents – Resources and peer support plus phone and online counselling.

SANE Helpline

SANE Australia's helpline provides the information, guidance, and referrals to manage mental health care and concerns. Available weekdays from 10am to 10pm AEST.

Schools and universities

You may be able to get face-to-face counselling through your school, TAFE or university. Ask for student welfare or counselling and support.

Suicide Call Back Service

Suicide Call Back Service is a free, independent and confidential nationwide service that provides professional phone and online counselling to people who are affected by suicide. Available all day, every day.

Urgent psychiatric help

If you are experiencing a serious episode, tell a friend, call your GP, counsellor or psychologist. If you fear for your safety, or the safety of others, call Triple Zero (000).