Unsafe or unwanted contact

It's inevitable you’ll meet strangers on the internet, but it’s important to check who you’re talking with.

In short:

  • Online friends and contacts should respect your boundaries – meaning they shouldn’t send you messages that make you feel uncomfortable or unsafe, or stalk you on your social media platforms.
  • Online contact that crosses boundaries you’ve established needs to be reported, but sometimes you might feel unsure about what to do.
  • If something feels off – trust your instincts.
  • eSafety can help you address unwanted contact.


What is unsafe or unwanted contact?

There’s a chance you’ve felt uneasy online at least once or twice. According to our Digital lives of Aussie teens report, 30% of young people have been contacted by a stranger online. The trouble is, on the internet, people don’t come with a ‘good person’ or ‘shady person’ badge, which means it can be hard to know who to trust.

To make matters more complex, contact that may feel harmful may not always come from a stranger or from a place of intended harm – it may also come from someone you know.

So, how do you know when to trust your gut, and what to do next?    

Signs of unsafe or unwanted contact to look out for

Some people who contact you may genuinely just want to be friends or to chat. If your conversations flow easily, there’s a sense of respect, and you feel comfortable asserting your boundaries, take this as a sign your relationship is probably healthy.

However, connections can move quickly online. Someone who you think is a friend can start off from a place of respect, then quickly shift your boundaries. You might go from chatting about school one day to getting requests for nudes the next.

If it feels like your gut is trying to tell you something, it’s probably right.

Here are a few signs that can help to validate what you’re feeling and figure out what's going on.  

Their stories aren’t adding up

Little details, like inconsistencies in a person’s location, age, or occupation, can tell you if a person’s being genuine or making up an image for their own use.

They find and talk to you across all of your social media accounts 

Being contacted on accounts you haven’t provided is a form of boundary-crossing. It’s also a sign that the person has comprehensive knowledge of where you ‘live’ on the internet – and isn’t afraid to act on that information.

They’re overly interested in the details of your life

Things like where you live, who you live with and how you make your way into the city, don’t need to be shared with internet friends. If anyone asks, it’s worth asking yourself what they want that information for. If they don’t have a good explanation, this might be a sign they’re not trustworthy.

They say things that leave you uncomfortable

If your friend’s telling you how pretty you are, or asking if you’ve had your first kiss or sexual encounter, and it makes you uneasy, this is a pretty good sign your views of the relationship aren’t the same.

They hint at wanting favours 

Friendships should be reciprocal and safe. This also means that no one should ask for favours of any kind to advance or keep the relationship afloat. Friends who ask for nudes, money, or other favours, are not real friends.

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How do I keep myself safe?

There are a few things you can do to manage how much unwanted contact you get:

Make your accounts private. If you don’t want to be contacted by strangers, consider putting all your accounts on ‘private’. You should be able to do this by entering your account settings and updating them so you choose who can see your posts.

Check The eSafety Guide for more information about updating your privacy settings for different apps, games, websites or other online platforms.

Clean up your contacts list. How well do you know everyone on your friends list? If the answer is ‘not well’, it’s worth running semi-regular checks to ensure you’re comfortable with who’s following you. If there are accounts you’ve never interacted with before, or friend requests from people you don’t recognise, it’s not a bad idea to delete them.

Set and state your boundaries. Being clear about what your boundaries are will help anyone that genuinely wants to be your friend online. Establish your expectations and boundaries early, so new friends are in no doubt about what you expect.

Examples of some boundary-setting could include making it clear you don’t want to discuss your sexuality or sexual experience.

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Something has happened

Ask them to stop. If you feel uncomfortable with the way someone is speaking to you, and you feel safe to do so, ask them to change their behaviour. It might not always work, but sometimes just letting them know they're upsetting you will make them reassess their actions.

Prevent further contact. It’s always OK to stop communicating with someone if you no longer feel comfortable. You can use in-app functions or the settings on the web browser to mute, unfollow or block the other person and change your privacy settings.

Screenshot, report and block on the platform. The eSafety Guide has information about how to do this on different online platforms. Screenshots help if you need to take further action at any stage, so think of it as ‘insurance’. And confidentially reporting them to the platform can help keep the platform safe for others, and you can do this before blocking them.

If the content is still up after 48 hours, make a report to eSafety. If you’re still being contacted against your will, contact eSafety. Prolonged unnecessary contact is considered harassment, which means we can help you. You can make a cyberbullying report to us if you are under 18. If you are over 18, you can make an adult cyber abuse complaint. Learn more about what to expect and how to report.

Get help and support. If the content is really concerning you and you’re feeling a little out of your depth, talk to a trusted adult. You may feel like you should be able to handle it yourself, but talking to someone makes it easier to decide what to do and how to deal with the impact. You can also seek help from confidential counselling and support services.

Report it to the police or the Australian Centre to Counter Child Exploitation (ACCCE). If you’ve exhausted all the above options and still feel unsafe, it might be time to consider a formal approach.

ACCCE can accept reports about inappropriate behaviour such as unwanted contact, coercing and blackmailing for sexual purposes.

The police can help you put safeguards in place. Informing them can also help if the threat becomes immediate, so when you call Triple Zero (000), your concerns will immediately be heard.

Get support from confidential counselling and support services

Kids Helpline

5 to 25 year olds. All issues. Confidential phone counselling available all day, every day. Online chat available 24/7, 365 days a year.


12 to 25 year olds. All issues. Phone counselling available 12pm to 8pm AEST, every day. Online chat available 9am to 1am AEST, every day.

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