Tips on how to stay safe online during the COVID-19 pandemic

COVID-19 Alert

Due to the coronavirus disease (COVID-19) it may take longer than usual to address all reports or enquiries made with our investigation teams.

Please continue to submit reports and we will review them as soon as possible.

If you are worried about your safety or are at risk of harm right now contact police immediately by calling Triple Zero (000).

If you need someone to talk to and are under 25, contact Kids Helpline (1800 55 1800).
For all other ages, contact Lifeline on 13 11 14.

Working with social media

eSafety works with social media services to foster online safety.

Social media has become part of life for many Australians. For today’s young people in particular, social media often underpins the way they interact with their friends and it can play a big part in how they see themselves. 

However, social media can also provide a platform for cyberbullying and other forms of abuse. This can have a devastating impact, and it is important that abusive material is removed quickly from public view.

eSafety works with social media services through our complaints and reporting schemes to remove some types of abusive and prohibited online content.

Social media and cyberbullying

eSafety works with social media services through a two-tiered scheme established under the Enhancing Online Safety Act 2015 to remove serious cyberbullying material targeted at an Australian child.

All of the social media services participating in the Tier Scheme are recognised for the basic online safety measures they have in place.

These safety measures include:

  • terms of use that prohibit cyberbullying material being posted on the service
  • a complaints management system for removing cyberbullying material
  • a contact person for eSafety to liaise with about cyberbullying complaints.

eSafety’s cyberbullying complaints process can also act as an early alert system for our partners in identifying at-risk children and broader cyberbullying trends.

Find out more about how the social media Tier Scheme works.

Tier 1 services

These services participate in the scheme on a cooperative basis.

  • airG
  • ASKfm
  • Flickr
  • Roblox
  • Snapchat
  • TikTok
  • Twitter
  • Yahoo 7 Answers
  • Yahoo 7 Groups
  • Yubo
  • WeChat

Tier 2 services

These large social media services may be subject to legally binding notices and civil penalties if they do not comply with requests from eSafety to remove cyberbullying material.

  • Facebook
  • Instagram
  • Youtube