Tips on how to stay safe online during the COVID-19 pandemic

Counselling and support services

If you are experiencing any form of online abuse you do not need to face what you are feeling alone. You can also find support groups and get legal advice. Find a service that is right for you.

Crisis Support

If you, or someone you care about, is at risk of harm right now call Triple Zero (000).


If you are having thoughts about suicide or self-harm please call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467


All ages. Counselling and referral for people who are lesbian, gay, bisexual, trans, queer and/or intersex. Phone counselling available from 3pm to 12am, every day. Online chat available 3pm to 12am, every day.

Raising Children Network

Advice for parents and carers, including articles, videos and apps backed by experts.


14 to 25 year olds – All issues. Online resources and 24 hour online peer support.

Parents – Resources and peer support plus phone and online counselling.

SANE Helpline

SANE Australia's helpline provides the information, guidance, and referrals to manage mental health care and concerns. Available weekdays from 10am to 10pm AEST.

Schools and universities

You may be able to get face-to-face counselling through your school, TAFE or university. Ask for student welfare or counselling and support.

Seniors Rights Service

Free legal advice and assistance that protects the rights of older people. They provide telephone advice, advocacy, legal advice and educational services.

Seniors Rights Victoria

A free service that provides information, support and referrals relating to the abuse of older people living in   Victoria.

Suicide Call Back Service

Suicide Call Back Service is a free, independent and confidential nationwide service that provides professional phone and online counselling to people who are affected by suicide. Available all day, every day.

Tasmanian Elder Abuse Helpline

A free service that provides information, support and referrals relating to the abuse of older people living in the community across Tasmania. Phone support available from 9am to 5pm.

The Lookout

A Victorian based support service for specialist family violence practitioners.

Urgent psychiatric help

If you are experiencing a serious episode, tell a friend, call your GP, counsellor or psychologist. If you fear for your safety, or the safety of others, call Triple Zero (000).

Women's Domestic Violence Helpline

Phone counselling for women experiencing domestic and family violence in Western Australia.

Women's Legal Services Australia

All ages. All women. National network of community legal services specialising in women’s legal issues.


Workplaces might offer counselling through an Employee Assistance Program (EAP). This service can be used for any issue and is confidential.