Tips on how to stay safe online during the COVID-19 pandemic

COVID-19 Alert

Due to the coronavirus disease (COVID-19) it may take longer than usual to address all reports or enquiries made with our investigation teams.

Please continue to submit reports and we will review them as soon as possible.

If you are worried about your safety or are at risk of harm right now contact police immediately by calling Triple Zero (000).

If you need someone to talk to and are under 25, contact Kids Helpline (1800 55 1800).
For all other ages, contact Lifeline on 13 11 14.

Digital confidence

Australians aged 50 to 69 are significantly more engaged with technology, understand its purpose and potential value. Those 70 and over are more digitally disengaged, citing lack of trust, confidence, skills and personal relevance.

Digital literacy with age

3/10 are highly digitally literate. This decreases with age:

50 to 69 year olds

  • 23% - low to no digital skills
  • 35% - moderate
  • 42% - high

70+ year olds

  • 57% - low to no digital skills
  • 22% - moderate
  • 21% - high

Older Australians are missing out on the basic ways to be connected

Make video calls

  • 62% - never tried
  • 14% - need assistance

Message or chat using social media

  • 58% - never tried
  • 10% - need assistance

Take and send a photo on a smartphone

  • 53% - never tried
  • 11% - need assistance

Install and update an app or program

  • 51% - never tried
  • 23% - need assistance

Older Australians – what are they doing online?

Researching about goods they would like to purchase (at least once a week)

  • 25% - 50 to 59 year olds
  • 12% - 70 to 79 year olds

Banking (once a week)

  • 37% - 50 to 59 year olds
  • 29% - 70 to 79 year olds

Paying bills online (at least once a week)

  • 30% - 50 to 59 year olds
  • 23% - 70 to 79 year olds

Searching for information about government services (at least once a month)

  • 31% - 50 to 59 year olds
  • 30% - 70 to 79 year olds

Buying goods online (at least once a month)

  • 24% - 50 to 59 year olds
  • 19% - 70 to 79 year olds

BeConnected.esafety.gov.au 

Source: Research commissioned by eSafety, May to June 2017. Respondents comprised 3,602 adults aged 50 years and over in Australia. 

More findings from this research