COVID-19 Alert

Due to the coronavirus disease (COVID-19) it may take longer than usual to address all reports or enquiries made with our investigation teams.

Please continue to submit reports and we will review them as soon as possible.

If you are worried about your safety or are at risk of harm right now contact police immediately by calling Triple Zero (000).

If you need someone to talk to and are under 25, contact Kids Helpline (1800 55 1800).
For all other ages, contact Lifeline on 13 11 14.

Voice chat

Voice chat refers to services that allow people to talk in real time to one another over the internet. These could be online calling services, audio conferencing services used by individuals or businesses, or specialist apps used by online gamers. ‘Voice’ and ‘chat’ may seem redundant as both terms mean to speak. However, voice is used to signify a verbal chat, rather than the short bursts of text used in messaging and online chat

What are the benefits?

  • Stay in touch with friends and family 
    Many services are free to use and allow you to make international calls, so you can stay in touch with friends and family around the world.
  • Be part of a gaming team 
    You can team up with other gamers and voice chat as you go into combat together or explore new worlds.
  • Talk to colleagues
    You can join an online conference call with your colleagues in Sydney, Melbourne or London, or talk to someone in the next room.

What are the risks?

  • Cyberbullying and online abuse
    Not everyone is respectful online — there is a risk that you could be cyberbullied or abused while using voice chat services.
  • Online scams and identity theft
    People can use tactics to get you to reveal your personal information in order to scam or extort money from you.
  • Unwanted contact or contact from strangers 
    Depending on the service, you could receive unwanted calls or calls from people you do not know.

You can view voice chat services in the eSafety guide.